1. Introduction
Tall Paul Termite and Pest Control LLC ("Tall Paul," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding that information.
By visiting our website, requesting a quote, scheduling a service, or communicating with us by phone or text, you agree to the practices described in this policy. If you do not agree, please do not submit personal information to us.
2. Information We Collect
We collect information in two main ways: directly from you, and automatically through your use of our website.
Information You Provide Directly
When you request a free quote, schedule a service, or contact us, we may collect:
- Name — first and last name as provided on the quote or contact form
- Email address — used to send confirmations, estimates, and service reminders
- Phone number — used to confirm appointments and, if you opt in, to send SMS service notifications
- Service address — the property address where pest or termite control services are requested
- Message content — any notes or descriptions you include in a quote request or contact form
- Payment information — collected by our secure payment processor (we do not store full card numbers on our servers)
Call Recording Disclosure
Calls to or from Tall Paul may be recorded or monitored for quality assurance and training purposes. By calling us, you consent to such recording. We do not use call recordings for marketing or share them with third parties except as required by law.
Information Collected Automatically
When you browse our website, our servers and third-party analytics tools may automatically collect:
- IP address and general geographic region (city/state level)
- Browser type and version, operating system
- Pages visited, time on page, and referring URL
- Device type (desktop, mobile, tablet)
- Cookie identifiers (see Section 4)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — scheduling technician visits, sending service confirmations and follow-up reports
- Quotes and estimates — preparing and delivering accurate pricing for your property
- Customer service — responding to questions, complaints, or warranty claims
- Billing and payments — processing transactions and maintaining service records
- SMS/text notifications — appointment reminders, technician ETAs, and service summaries (only if you opt in; see Section 5)
- Marketing communications — seasonal promotions or service reminders sent by email or mail, which you may opt out of at any time
- Website improvement — analyzing site traffic and user behavior to improve the experience
- Legal compliance — meeting obligations under applicable Tennessee and federal law
We do not sell your personal information to third parties, and we do not use it for automated profiling or decision-making.
5. SMS / Text Messaging
Tall Paul offers optional SMS text notifications for appointment reminders, technician arrival windows, and service completion summaries. Text messaging is an opt-in service.
- Opt-in: You consent to receive texts by checking the SMS opt-in box on our quote or scheduling form, or by texting START to our business number.
- Message frequency: Message frequency varies. You will typically receive 1–3 messages per scheduled service visit.
- Rates: Message and data rates may apply. Check with your wireless carrier for details.
- Opt-out: Reply STOP at any time to unsubscribe from all SMS communications. You will receive one final confirmation message. After opting out, you will not receive further texts unless you re-enroll.
- Help: Reply HELP for assistance, or contact us at hello@tallpaulpest.com.
- No sharing: Your mobile number and opt-in consent are never sold or shared with third-party marketers.
6. Third-Party Services
We work with carefully selected third-party service providers to operate our business. These providers may have access to your personal information only to the extent necessary to perform their services and are obligated not to disclose or use it for any other purpose. Current categories of providers include:
- Payment processing — secure card processing; we comply with PCI-DSS standards
- Email delivery — transactional and marketing email platforms
- CRM and scheduling software — field service management tools used to schedule and track service visits
- Analytics — Google Analytics 4
- Advertising platforms — Google Ads, Facebook/Meta Ads (conversion tracking only)
- Website hosting — our website is hosted by a U.S.-based hosting provider
We do not knowingly transfer your personal data outside the United States without appropriate safeguards. Each of our third-party providers has their own privacy policies governing their use of your data.
7. Your Rights
Depending on where you reside, you may have certain rights regarding your personal information.
California Residents (CCPA)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Know what personal information we collect, use, disclose, and sell
- Request deletion of personal information we hold about you (subject to certain exceptions)
- Opt out of the "sale" of personal information — we do not sell personal information
- Non-discrimination for exercising your privacy rights
Other U.S. Residents (General Rights)
Regardless of your state of residence, you may request:
- Access: A copy of the personal information we hold about you
- Correction: Correction of inaccurate or incomplete information
- Deletion: Deletion of your personal information, subject to our legal obligations and legitimate business needs
- Marketing opt-out: To stop receiving marketing emails, click "Unsubscribe" in any email or contact us directly
EEA / GDPR
If you are located in the European Economic Area or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to lodge a complaint with a supervisory authority. As a Tennessee-based local pest control company, we do not actively market to or solicit services from EEA residents. If you believe your GDPR rights are implicated, please contact us.
To exercise any of these rights, contact us using the information in Section 11. We will respond within 30 days.
8. Data Retention & Security
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. In practice:
- Customer service records are retained for a minimum of 5 years following the last service date, as required for warranty and termite bond documentation.
- Quote requests that do not result in service are retained for up to 2 years.
- Payment records are retained in accordance with financial regulations, typically 7 years.
- Marketing opt-out requests are retained indefinitely to honor your preference.
We implement commercially reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. These include HTTPS encryption, access controls, and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are intended for adults, and our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you by email (if we have your address on file) or by a notice on our website.
Your continued use of our website or services after the effective date of any change constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Tall Paul Termite and Pest Control LLC555 Main St, Suite 108
Franklin, TN 37064
629-899-2287
hello@tallpaulpest.com
We aim to respond to all privacy-related inquiries within 5 business days.